1. Overview

At Carter Valve Co., Ltd., we are committed to delivering your orders safely, efficiently, and on time. As a B2B industrial supplier, our shipping arrangements are typically customized based on product type, order quantity, and destination.

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

2. Processing Time

  • Standard products: 5–10 working days
  • Customized products: 10–25 working days (depending on specifications)

Processing time starts after order confirmation and payment (or deposit) is received.

3. Shipping Methods

We offer flexible shipping options based on your needs:

  • Sea freight (recommended for bulk orders)
  • Air freight (faster delivery for urgent orders)
  • Express delivery (DHL, FedEx, UPS, etc.)

We can also ship under customer-specified logistics partners.

4. Shipping Time

Estimated delivery times:

  • Sea freight: 20–45 days
  • Air freight: 5–10 days
  • Express: 3–7 days

Actual delivery time may vary depending on destination, customs clearance, and logistics conditions.

5. Shipping Cost

Shipping costs are not included unless otherwise stated. Final shipping fees depend on:

  • Order volume and weight
  • Shipping method
  • Destination country

We will provide a detailed quotation before shipment.

6. Customs & Duties

Buyers are responsible for any import duties, taxes, or customs clearance fees in their country.

We can provide necessary shipping documents such as:

  • Commercial invoice
  • Packing list
  • Certificate of origin (if required)

7. Packaging

All products are securely packed to ensure safe transportation, typically using:

  • Wooden cases
  • Pallets
  • Protective internal packaging

Special packaging requirements can be arranged upon request.

8. Order Tracking

Once your order is shipped, we will provide tracking information or shipping documents for your reference.

9. Contact Us

For shipping inquiries, please contact us: